Communication Policy

Communication Policy

This document outlines Realtrolink’s communication guidelines and methods used to interact with users. It also underscores the company’s commitment to complying with the Telephone Consumer Protection Act (TCPA).

It is essential for users to carefully read and understand the terms and conditions presented in this Agreement, as it contains crucial information about communication policies. Notably, this Agreement includes a mandatory arbitration provision, requiring dispute resolution through individual arbitration rather than jury trials or class actions.

At Realtrolink, user privacy is taken seriously, and the Communication Policy explains how user information is collected, used, and protected across the website and related media channels. Users are urged to review this policy carefully and refrain from using the services if they disagree with the policies.

Realtrolink communication channels, such as SMS, social media platforms (Facebook, Instagram, Twitter, Pinterest), messaging apps (WhatsApp, Viber, WeChat), CRM, emails, and mobile applications to communicate on behalf of itself, affiliates, and advertisers.

By using Realtrolink’s website, users grant permission to receive telemarketing promotions for products or services through different means, including automatic dialing systems, prerecorded voices, and text messages, using the provided phone numbers. These promotions may extend beyond the user’s primary interests but could still be of potential interest. It’s important to note that agreeing to this policy is not a requirement for purchasing goods or services.

Realtrolink reserves the right to change this Communication Policy without prior notice, and continued use of the Site implies acceptance of any updates. Users are encouraged to check for revisions periodically.

The communication provided by Realtrolink is on an “as is” basis and may not be available to all users or through all service providers at all times. The company may change or discontinue communication programs without liability or notice. Realtrolink, its related companies, officers, directors, employees, and consultants are not liable for any losses or injuries resulting from communication or technical failures. The company also reserves the right to cease delivery of any communication at its discretion, and wireless carriers or service providers are not responsible for any delayed or undelivered text alerts.

Realtrolink’s communication services may not be available to all users or through all service providers at all times, and the company reserves the right to change or discontinue any communication program without prior notice or liability. Realtrolink,its related companies, officers, directors, employees, and consultants are not liable for any losses or injuries resulting directly or indirectly from communication or technical failures. The company may also cease delivery of any communication to users at its discretion, and wireless carriers or service providers are not liable for delayed or undelivered communication.

Realtrolink’s consent requirements vary based on the type and nature of conversations with clients, such as Conversational, Informational, or Promotional, and the conversation’s purpose, such as Transactional or Promotional. Conversational SMS/text messaging, where the company responds promptly to a customer-initiated conversation with relevant information, is considered to have implied consent, thus not requiring verbal or written permission.

Information dissemination via SMS and voice calls

Informational SMS/Text& Voice Messages are sent to customers only after they have provided their phone number to the company and explicitly given permission to be contacted in the future. To receive informational text messages, customers must expressly consent to receiving texts for this purpose, which can be granted through various means, such as text opt-in, completing a form, visiting a website, giving verbal consent, or providing written consent.

Promotional texting

Promotional Text Messaging involves sending text messages to promote and market a business’s products or services.

1. You can cancel the SMS service at any time. Simply text “STOP” to the short code. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
2. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to support@realtrolink.com or 307 296 8736
3. Carriers are not liable for delayed or undelivered messages.
4. As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.
5. For privacy-related inquiries, please refer to our privacy policy: https://www.Realtrolink.org/privacy-policy/

Mobile message call-outs

At Realtrolink, we leverage CTAs (Call-to-Action) in SMS text messages to encourage recipients to take specific actions, such as clicking on a button or link. Through these CTAs, we share valuable information about our services and promotional content with our clients. However, we respect our clients’ preferences, and they can opt-out of receiving such messages at any time by texting a keyword like “STOP” or expressing their desire not to receive such communications.

Call monitoring

At Realtrolink, we utilize a telephone system that records incoming and outgoing calls for lawful purposes, including quality monitoring, training, compliance, and safeguarding. We collect and retain call recordings as necessary, and access to such recordings is limited to specific circumstances, such as addressing complaints, conducting management quality checks, ensuring safety and regulatory compliance, and providing employee training. All personal data collected during call recording is processed in compliance with relevant laws and regulations, including the General Data Protection Regulation (GDPR). We ensure that all data collected is relevant, adequate, and not excessive, and only authorized senior and managerial staff have access to it. We handle all data confidentially, keep it secure, and securely destroy it after its intended purpose has been fulfilled.

At Realtrolink, we may collect personal information, including your name and contact details, when you participate in contests, giveaways, or surveys. We may release this information in response to legal processes or to investigate potential violations of our policies, or to protect the rights, assets, and safety of others. Such disclosure may be required or allowed by applicable laws, rules, or regulations, including sharing information with third-party entities for fraud prevention and credit risk reduction. We handle your personal data in accordance with applicable laws and regulations, and only authorized personnel have access to it. We keep your information confidential, secure, and retain it only for the duration necessary to fulfill its purpose.

Realtrolink may disclose your information with other service providers who conduct services for us, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We may also disclose your information to other service providers for marketing purposes, provided that you have given your consent or have the option to withdraw consent, as permitted by law.

When you interact with other users on our Site and mobile application, they may be able to view your name, profile picture, and activity descriptions, including invitations, chats, likes, and blog following.

Any comments, contributions, or other content that you post on our Site or mobile applications may be publicly visible to all users and may be distributed outside of our platform indefinitely.

We may use third-party advertising companies to display ads when you visit our Site or mobile application. These companies may collect information about your visits to our Site and other websites using web cookies to display ads tailored to your interests.

Additionally, we may provide your information with our partners, such as our parent company, subsidiaries, joint venture partners, or any other companies under our control or that are under common control with us. However, this sharing is subject to compliance with our Privacy Policy, Communication Policy, Terms of Use, and other relevant policies.

Contact us

If you have any questions or concerns about this Communication Policy, please feel free to contact us at support@Realtrolink.com.

This section out linesthe process for resolving disputes between you and Realtrolink. In the event of any dispute that arises in connection with your agreement with Realtrolink, unless the dispute qualifies for small claims court, it will be settled through final and binding arbitration before a neutral arbitrator. This arbitration will be conducted on an individual basis, and class arbitrations and actions are not allowed. The arbitrator will adhere to the Consumer Arbitration Rules of the American Arbitration Association, as modified by this agreement. The arbitrator’s decision will be final and binding, and it may include injunctive relief or specific performance of the agreement, but only to the extent necessary for the individual claim.

If any part of this Dispute Resolution provision is found invalid or unenforceable by a court, the remaining parts of this provision will still apply. However, if the language related to the waiver of class and representative actions is deemed invalid or unenforceable, the entire Dispute Resolution provision will be considered void. Nonetheless, this severability provision will not affect the rest of the agreement, which will continue to remain in effect.

It is important to note that this agreement does not prevent you from bringing any issues to the attention of federal, state, or local agencies, who may seek relief against Realtrolink on your behalf, if permitted by law.